Refund policy

At Monogod, customer satisfaction is our top priority. Every product we offer undergoes stringent quality checks to ensure you receive only the best. However, in the rare event of any concerns, we have outlined our policies below.

Eligibility for Returns

Our policy allows for returns within 10 days of receiving your product. To qualify for a return:

  • The item must be unused, unworn, and in the same condition as when received.

  • It must include the original packaging, tags, and proof of purchase.

  • Returns are considered only if there are manufacturing defects or damages caused during transit.

Please initiate a return request by contacting us at monogod.store@gmail.com with details and images of the product, and we will guide you through the process.

Conditions for Refunds

Refunds are processed under the following conditions:

  1. Manufacturing Defects: If verified, we’ll offer a replacement or credit for future purchases.

  2. Damaged in Transit: If reported within 24 hours of delivery, with valid photographic evidence.

Important Note: Refunds are provided in the form of store credits redeemable on future purchases. Monetary refunds are considered only in exceptional cases and at the sole discretion of Monogod.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Items on sale or promotional offers.

  • Custom-designed products.

  • Products showing signs of wear, tampering, or missing original tags/packaging.

Exchange Policy

We understand that sometimes preferences change. In such cases, exchanges are encouraged:

  • Simply return the product in its original condition and place a new order for your preferred item.

  • Shipping charges for exchanges are borne by the customer.

Indian Consumer Law Compliance

As per Indian consumer protection laws, we are committed to addressing legitimate concerns while ensuring smooth transactions. In case of disputes, Monogod reserves the right to evaluate each situation and resolve it amicably.

How to Initiate a Request

  1. Email us at monogod.store@gmail.com with your order details and reason for return.

  2. If eligible, you’ll receive further instructions within 3 business days.

  3. Returns without prior approval will not be accepted.

Our Commitment

We aim to deliver quality and satisfaction. Your queries and feedback are always welcome to ensure we continually improve our offerings.

For further assistance, reach out to us at monogod.store@gmail.com.